Our vision of after-sales service
It's an undeniable fact of life - things break. We pride ourselves on our products and services, but things do sometimes go wrong after a purchase. We believe it's how these situations are handled that determines the quality of a company.
At Prévimed, our vision for after-sales service is quite simple - we treat you as we ourselves would like to be treated. Our customers deserve comprehensive guidance and support from beginning to end, from product selection and purchasing right through to delivery and beyond. As a distributor, we stand behind the devices we sell and it only makes sense that you turn to our team when you have questions, concerns, or experience a breakdown of your equipment.
Our technicians know these devices inside and out. We are proud to say that we have a thorough and expert knowledge of all the products we offer online and in-store. All our technicians are highly specialized and receive ongoing training from our manufacturers, ensuring that returns and repairs are handled quickly, professionally, and to your complete satisfaction.
Need for after-sales service
Is your equipment faulty or not working as it should' Are you having a difficult time understanding some of the features of your new equipment' Call, write, or email us, or visit us online to view our policy on warranties and merchandise returns. However you choose to contact us, we will make sure you are completely happy and satisfied with your buying experience.
Delivery and installation
Prévimed offers free delivery, installation, and training following the purchase of devices requiring special precautions and conditions. Contact our consultants to find out if the device you are interested in qualifies for this service.